How to Reset your MFA

If you’ve changed your phone, want to switch from SMS to the Authenticator app or just want to add a backup method—here’s how to update your MFA settings.

What Is MFA?

MFA (Microsoft Multi-Factor Authentication) adds an extra layer of security to your account. It requires something you know (your password) and something you have (like a phone or app) to sign in.

Steps to Change Your MFA Method

1. Go to the Security Info Page - Visit: https://aka.ms/mfasetup

2. Sign In – Use your work account (e.g. yourname@company.com).

3. Verify your identity – Choose one of your registered methods: Text / Phone Call / Authenticator App

4. View Your Current Methods – You’ll see a list of your registered authentication methods.

5. Add a New Method – Click “Add sign-in method” and choose: Text Message, Phone Call or Authenticator App

6. Follow the Setup Instructions – You’ll see a list of your registered authentication methods.

7. Change Your Default Method (Optional) – If you have multiple methods, you can set your preferred one as default.

8. Remove Old or Unused Methods – Click “Delete” next to any method you no longer use.

💡 Helpful Tips

Always have at least two methods registered (e.g. app + phone) in case one fails.

If you’re locked out or can’t access your current method, contact your your local IIQ Administrator to contact TGB Systems Support.

You’ll be prompted to reconfigure MFA the next time you sign in after a reset.